Refund Policy
Last updated: September 20, 2026
This policy applies to one-time, paid projects (Report, Fix, Ship-It, and Ship-It Plus) and to the ongoing monitoring subscriptions (Solo and Pro). If something doesn't add up, email us — we'd rather make it right than argue about it.
Before we start work
If you cancel before we've started any work on your project, you'll receive a full refund.
After work has started
If you cancel after work has begun, we'll refund the portion of your payment for the work that hasn't been delivered yet. Work that's already been delivered — for example, a completed scan report — is non-refundable once delivered.
If we can't complete the service
If we're unable to complete the core service you paid for, you'll receive a full refund.
Monitoring subscriptions
Solo and Pro are billed monthly. You can cancel anytime from the billing page or by emailing us.
Cancelling stops your next charge — it doesn't refund the month you're currently in. We don't provide partial refunds for a month that's already been billed, even if you cancel partway through it.
How to request a refund
Email support@hardenedaisecurity.com with your order details. We aim to process refunds within 5 business days.